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FAQ

AlMayaonline.com is a convenient online grocery delivery mobile app/website.
  • 24 by 7.
  • Free Delivery
  • No minimum order amounts.
  • Delivery in just 60 minutes.
  • Products from around the world
  • More than 50 supply locations
  • Supply across UAE
  • Same store prices.

1. PLACING ORDERS

Ordering is easy the basic steps are outlined below: For further assistance, you can contact customer service 800-ALMAYA.
  • Browse the app/site for the product you require.
  • Add the product to the cart.
  • Proceed to the checkout.
  • Follow the directions on payment.
  • Await confirmation once payment has been done.

To make sure everyone gets a fair chance, we might have rules about how much of certain products you can buy in one go. On almayaonline.com, we can decide how many items one person, one household, or one order can have, and we'll let you know if we do. These rules can apply to orders made from the same account, with the same credit card, or using the same billing and shipping address. We'll always tell you if these limits affect your order.

After we've accepted your order, you'll get an in-app Notification/SMS/email from almayaonline.com.

Yes, almayaonline.com grocery delivery apps/websites allow you to add special instructions or notes to your order. You can use this feature to request specific preferences, such as choosing ripe fruits or requesting minimal plastic packaging. However, it's subject to the store's policies and the availability of such options.

Yes, almayaonline.com grocery delivery apps/websites allow you to make changes or cancel your order before it's left for delivery. However, the ability to modify or cancel an order may vary, so it's essential to check the app/website's specific policy.

2. DELIVERY

We try our best to deliver your order within 30 – 60 minutes after you place it, you will get a link in the App / SMS to track your order.

Certainly! When you're ordering, you can write down any special instructions for the delivery. If you can't do that during the order or if your plans change, you can call 800-ALMAYA.

To check where your order is, we'll send you an in-app notification / SMS with a link that says, "Track my delivery."

Yes, almayaonline.com grocery delivery apps/websites provide order history and expense tracking features, allowing you to view past orders, invoices, and receipts for reference and budgeting purposes.

Our goal is to make your shopping easy and hassle-free. However, if we ever don't meet your expectations, please call us at 800 ALMAYA or write to us support@almayaonline.com Our team will work hard to fix any issues and make things better for you.

Yes, Almayaonline.com allows you to schedule a delivery for the next 48 hours that is convenient for you. This feature is especially useful for planning and enjoying your weekend.

Yippee, there is No Minimum order limit on almayaonline.com.

Yippee, there are no delivery charges on almayaonline.com.

3. PRODUCT

Oh no! If something goes wrong, please call us at 800 ALMAYA or write to us support@almayaonline.com. Our team will investigate the problem to figure out what happened and how we can make it right.

Please find an icon of gluten-free below the search bar or just type 'gluten-free' in the search box at the top of our website. We're also trying to add more gluten-free options.

Please find an icon of Egg-free below the search bar or just type 'egg-free' in the search box at the top of our website. We're also trying to add more gluten-free options.

Please find an icon of Egg-free below the search bar or just type 'egg-free' in the search box at the top of our website. We're also trying to add more gluten-free options.

If you want to see all the vegan products we have, type 'vegan' in the search box at the top of our website. You can also check our Featured Products section for alternatives.

Yes, almayaonline.com grocery delivery apps/websites offer customer support channels, such as helplines, email support, or live chat, to assist customers with any issues, questions, or concerns they may have. You can call us on 800A-LMAYA & and write to us at support@almayaonline.com.

You can usually provide feedback and rate the service and products through the almayaonline.com grocery delivery apps/websites after your order is delivered. Your feedback helps improve the quality of service and assists other shoppers in making informed choices.

4. QUALITY

We are more conscious about the quality, and we're sorry if we didn't meet your expectations. please call us at 800 ALMAYA or write to us support@almayaonline.com. and tell us about the quality issue (a picture can help). We'll do two things: first, we'll get you a replacement as soon as we can, and second, we'll figure out how to avoid this problem in the future.

Almayaonline.com grocery delivery apps/websites typically have protocols in place to maintain the freshness and quality of products. we use insulated bags, temperature-controlled vehicles, and trained staff to handle perishable items appropriately.

5. ADDRESS CHANGE

Log into your account, go to 'My addresses,' and click on your current address. After you make the changes, click 'Save'. You can add as many addresses and tag them as “ Home” , “Office” etc…

6. SECURITY

Yes, it is effective and safe. We at almayaonline.com do not store customer’s credit/debit card details in our database. Every online payment-related transaction is carried out using trusted payment gateway systems powered by Mashreq Bank.

7. PAYMENT METHOD

Almayaonline.com uses trusted payment gateways powered by Mashreq Bank. We support online payment methods like Credit Cards and Debit Cards. As well as Al Maya Wallet, Cash on Delivery Card on Delivery, and selected third-party loyalty points.

Yes, almayaonline.com grocery delivery apps/websites offer a diverse range of products, including fresh produce, dairy, meat, pantry staples, and even specialty items. You can find everything from everyday essentials to gourmet products.
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